Human Diagnostics Uganda | Quality Assurance Department

HDU/SOP/QA/FM05

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Facility Name	Duration Using Our Products
Please fill in the Facility Name.	Fill in Number of Months / Years.

Please rate the following (1 = Very Poor, 5 = Excellent):

Service Area	1	2	3	4	5
1. Timely delivery of reagents & consumables
2. Response time to equipment breakdowns
3. Adherence to service schedules

Customer Satisfaction	Satisfied	Not Satisfied	Neutral
4. Overall staisfaction with HDU (Check as applicable)

5. Would you recommend us to other facilities?
Yes
No
Maybe

Please rate us!

6. Average response time for breakdowns:
< 24 Hrs
1-3 Days
4-7 Days
>1 Week

Please rate us!

7. One improvement you need most:

Please fill out this field.

Thank you! Your feedback helps us serve you better.

Issue date: Jan 2026

Revision Status: 04

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